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What are the Skills of the Future?

Updated: Jan 29, 2021

The super-fast evolution of digital technologies, telecoms, the Internet and World Wide Web, coupled with the impact of Coronavirus, have catapulted the need for digital skills both individually and professionally. Roles are evolving and often disappearing, with new roles on the horizon. We can already see the shift from in-store retail to e-commerce, education to blended classroom, live online and e-learning, for example, as well as automation in the workplace.

In employment, the abilities we need now and in the near future, particularly with automation and artificial intelligence, mean we need to focus on our cognitive skills and thinking. Analytical, critical thinking and analysis, complex problem-solving, learning strategies, creativity and originality, emotional intelligence, leadership and social influence are all vital. ‘Digital’ alone will not suffice. How humans interface with ‘Digital’ is critical to the success of humanity, employment and the economy.

Business skills for ‘Digital Business’ include revenue modelling, identifying and harnessing opportunities from digital business and new technologies. Traditional business know-how, intellectual property opportunities, licensing, policy development, risk and legislation are also high on the agenda. At the heart is understanding how humanity, cultural, societal and governmental shifts are changing how we work, what we need now and in the future - we consider what the typical human will be like in 2030 and beyond.

Other skills required now and in the future, include big data analytics, digital trade and marketplaces know-how, Internet-of-Things, machine learning and AI, augmented and virtual reality, cybersecurity, 3D printing and robotics, automation and process development. All of these will need to be governed by digital ethics and regulations.

Digital Skills Authority has aligned it’s employment certifications with current and evolving roles, as well as predicting those of the future. Our focus and research is on role specific certifications, learning and professional development that considers culture, human interaction, psychology, society, economy and regulation, as well as business and technological opportunity. In our business programs, we combine digital with business and management know-how. Please look out for further developments on our web site and on social media.


Press / media enquiries We are happy to talk to the press about any aspect of digital skills the national or global workforce, digital economy, future skills, digital and humanity, regulation, policy-making and governance. Please visit our press room or contact us


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